Return & Refund Policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
You may return unused items within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories and documentation (if applicable).
Return Process
Before sending your item back, please contact us at:
Include your order number and the reason for your return. We'll provide you with return instructions.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the item and packaging.
We'll arrange a replacement or a full refund at no additional cost.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item is damaged.
- The wrong item was received.
- The item is defective.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products.
- Opened consumable products.
- Hygiene-related products that have been opened.
- Gift cards (if applicable).
Contact Us
If you have any questions regarding returns or refunds, please contact us: